If your package has been lost, please email us at after 2 weeks from the expected delivery date. Please note that Obey Giant is not responsible for damaged items after 14 days of receipt.įor USPS or FedEx Shipments: If your item arrives damaged or blemished, please send photos of the damaged items, shipping tube, and your shipping label to within 14 days from the date you received the item. The process typically takes about a week from the date you initiated your claim with UPS. Once the claim is approved, we will send you a replacement. Make sure to keep the packing materials and the damaged item in the event UPS requires an inspection. Damage and Lost Items: We want to ensure that you receive your items in perfect condition, but if your order arrives damaged or if it's been lost, please follow the steps below:įor Domestic UPS Packages: If your package arrives damaged, please call UPS at 1-800-PICK-UPS or go to UPS.com to open a damage claim immediately.
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